Free Personalised Gift Messaging
Hand Packed in Wiltshire
A Journey Through Southern England and Beyond
Free Personalised Gift Messaging
Hand Packed in Wiltshire
A Journey Through Southern England and Beyond
At Hux Hampers, every gift is carefully selected, prepared and packaged. We want you and your recipient to be delighted with your Hamper. Please read this Policy before using the Hux Hampers Website or before placing an order. By purchasing from us, you agree to being bound by this policy.
1.1 When shopping online as a consumer, you have a right to a cooling-off period. For eligible goods, you can cancel your order within 14 calendar days after you (or your nominated recipient) receive the goods. You must tell us within that period that you wish to cancel.
1.2 This cooling-off period does not apply to Perishable goods liable to deteriorate or expire rapidly, including fresh cheese and other perishable chilled foods. Bespoke Hampers made to your specifications or personalized Hampers are also excluded, as are qualifying sealed hygiene-sensitive goods once unsealed.
1.3 To cancel a standard hamper order before dispatch, please contact us as soon as possible and quote your order number. We will offer a full refund where the hamper has not yet been prepared or dispatched.
1.4 Large corporate orders and bespoke hampers are subject to separate, agreed written terms covering cancellation, deposits and any commitments to special stock or branding. These are confirmed before the order is accepted.
2.1 For eligible dry, non-perishable products, you must notify us in writing at enquiries@huxhampers.co.uk within 24 hours of receipt and, return the goods within 7 days of delivery at your own cost. The goods must remain unused, and the component parts not open. Refunds will be issued on safe receipt of the returned item.
2.2 For a change-of-mind return, please return the complete hamper, including all its contents and original presentation packaging, suitably and securely packed. Please contact us before posting a return so we can provide instructions. You are responsible for the return postage cost. A lawful deduction may be made if handling beyond what is necessary has reduced the value of eligible goods.
2.3 Hampers containing perishable goods liable to deteriorate or items that expire rapidly are not accepted for change-of-mind returns. Bespoke and Personalized Hampers are not accepted for change of mind returns.
Please contact us before returning products so that we can provide return instructions. For business-to-business and bespoke orders, the separate agreed order terms apply.
3.1 Damaged items must be notified to us within 24 hours of delivery at enquiries@huxhampers.co.uk , please send us your order number, a description of the damage and clear photographs of the damaged items, together with photographs of the outer packaging. Please retain the products and packaging until we confirm the next steps. We will review the issues and offer an appropriate replacement, refund or other remedy in line with your statutory rights.
3.2 If the items returned are not deemed to be damaged, we reserve the right to charge.
4.1 Some Hux Hampers gifts contain fresh cheeses or other perishable products that require careful temperature-controlled delivery and prompt refrigeration. Recipients must follow the clearly supplied storage instructions upon receipt of their Hamper.
4.2 If a delivery containing perishable goods is delayed, please contact us immediately at enquiries@huxhampers.co.uk . We will investigate the delivery and condition of the food. Where the delay has caused perishable products to arrive unsafe, spoiled or otherwise not as agreed, our preferred resolution is to replace the affected products promptly, without additional charge. Where a replacement is unsuitable or statutory rights require another remedy, we will provide the appropriate refund or other lawful remedy.
4.3 Our Couriers require accurate delivery address information to be provided, if delivery fails because incorrect or incomplete information was provided when pacing an order, or because an age-restricted delivery could not be completed, redelivery or replacement costs will apply. We cannot refund food that deteriorates because clearly supplied storage instructions were not followed.
5.1 Where a refund is due, we will return it to the original payment method. We aim to process approved refunds within 5–10 working days, subject always to shorter or otherwise mandatory statutory deadlines. For eligible change-of-mind cancellations, we refund the relevant goods and applicable basic outward delivery charge; additional express delivery charges will not be refunded.
5.2 We will withhold a change-of-mind refund until we receive the returned goods or satisfactory evidence that they have been sent back, whichever is earlier. We will issue that refund within 14 days of the applicable event, in accordance with the law. Other refunds will be handled promptly according to the circumstances and your statutory rights.
5.3 If only one item is affected, a partial refund or replacement may be appropriate, subject to your legal rights. Your bank or payment provider may take additional time to show the funds in your account.
6.1 We carefully select our products, however seasonal availability and supplier changes may occasionally require a substitution. We reserve the right to substitute any items with a replacement of equal or higher value and comparable or higher quality, which may not be listed in the contents list of the Hamper.
6.2 In the event of a substitution in a special dietary Hamper, suitable substitutions will be made to meet the requirement. We will not knowingly substitute a product that conflicts with an agreed dietary restriction.
6.3 In the event of a substitution nutritional and allergen contents may change, please contact Hux Hampers if you have any concerns before you order your Hamper.
Email: enquiries@huxhampers.co.uk | Telephone: 01225 541555
Correspondence address: Hux Hampers Ltd, 7 Church Walk, Trowbridge, Wiltshire BA14 8DX
Please include your order number when contacting us. Nothing in this policy affects your statutory rights under applicable UK consumer protection legislation. Please also refer to our Terms and Conditions and Delivery Information.
Last updated: 20th October 2026
You must be 18 or older to see this page.
Sorry, you must be 18 or older to see this page.